Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us at helloblissandbeauty@gmail.com as soon as possible and we'll do our best to help.
Do you offer a discount for first-time customers?
Yes! Use code BLISS15 at checkout to get 15% off your first order.
Shipping & Delivery
How long will my order take to arrive?
UK orders typically arrive within 7–15 business days. International orders may take longer. Please see our Shipping Policy for full details.
Do you offer free shipping?
Yes — we offer free shipping on all orders, with no minimum spend required.
Will I receive tracking information?
Yes! Once your order is dispatched, you'll receive a confirmation email with your tracking details. Please allow 24–48 hours for tracking to update.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Returns & Refund Policy page for full details.
My item arrived damaged — what do I do?
We're so sorry to hear that! Please email us at helloblissandbeauty@gmail.com within 7 days of delivery with a photo of the item and your order number, and we'll arrange a replacement or full refund.
Products
Are your products safe to use?
Yes, all Bliss and Beauty™ products are designed with safety and quality in mind. Please read the instructions included with your product before use.
Where are your products shipped from?
Our products are sourced and shipped from our fulfilment partners. Delivery times may vary depending on your location.
Still have a question?
We'd love to hear from you! Reach out to us at helloblissandbeauty@gmail.com and we'll get back to you within 2 business days.